Privacy Policy

Effective Date: 1 February 2025

1. Introduction LOQATR Pty Ltd (“Company”, “we”, “our”, “us”) is committed to protecting your privacy and ensuring the security of your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services, including our QR code platform.

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and use of your personal data as outlined herein.

2. Information We Collect We collect and process personal information that you voluntarily provide to us or that is collected automatically through your interactions with our platform. The types of personal information we collect include:

  • Personal Identifiable Information: Name, email address, phone number, and any additional information you choose to provide.

  • QR Code Data: Information associated with your QR code, which may be publicly accessible depending on your selected privacy settings.

  • Technical and Usage Data: Information related to your interaction with our platform, including logs of QR code scans, IP addresses, browser type, device identifiers, and other analytical data.

3. Lawful Processing of Personal Information We process personal information in compliance with POPIA, based on the following lawful grounds:

  • Consent: Where you have given us explicit permission to process your information.

  • Contractual Necessity: Where processing is required to provide our services to you.

  • Legal Obligation: Where processing is necessary for compliance with a legal obligation.

  • Legitimate Interest: Where processing is necessary to protect our legitimate business interests, provided it does not override your fundamental rights and freedoms.

4. How We Use Your Information Your personal information is used for the following purposes:

  • To provide, operate, and improve our services.

  • To manage and personalize your QR code settings (public or private).

  • To verify your identity and maintain account security.

  • To analyze usage trends and improve user experience.

  • To detect, prevent, and respond to fraudulent or unlawful activities.

  • To comply with legal obligations and regulatory requirements.

5. Privacy Settings and User Control You have control over how your information is shared:

  • Public QR Codes: If you choose to set your QR code as public, anyone who scans it will have access to the associated information.

  • Private QR Codes: If set as private, only limited non-contact information will be accessible to those who scan it.

  • You can update, modify, or delete your personal information at any time through your account settings.

6. Sharing and Disclosure of Personal Information We do not sell or rent your personal information. However, we may share your data in the following circumstances:

  • With Service Providers: Trusted third parties who assist in operating our platform, subject to confidentiality agreements and compliance with POPIA.

  • Legal and Regulatory Compliance: When required by law, regulatory authorities, or to respond to valid legal processes.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

7. Data Subject Rights Under POPIA As a data subject under POPIA, you have the right to:

  • Be informed about how your personal information is collected and used.

  • Access and request a copy of your personal information.

  • Request correction, deletion, or restriction of your personal data.

  • Object to the processing of your personal information under certain circumstances.

  • Withdraw consent where processing is based on your consent.

  • Lodge a complaint with the Information Regulator if you believe your data is being misused.

8. Data Security and Protection We implement robust security measures to protect your personal information against unauthorized access, loss, or disclosure. These include:

  • Encryption of sensitive data.

  • Access controls and authentication mechanisms.

  • Regular security audits and system updates.

While we take reasonable precautions to safeguard your data, no system can guarantee absolute security. Users are encouraged to take their own security measures, such as using strong passwords and keeping login credentials confidential.

9. Retention and Deletion of Personal Information We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

10. International Data Transfers If we transfer your personal information outside of South Africa, we will ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your data.

11. Updates to This Privacy Policy We may update this Privacy Policy from time to time in response to legal, regulatory, or operational changes. Any updates will be posted on our website with the revised effective date. Continued use of our services after any changes constitutes acceptance of the revised policy.

12. Contact Information If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact us at:

LOQATR Pty Ltd
15 New Street, Durbanville, Cape Town, South Africa, 7550
Email: hello@loqatr.com

For complaints regarding POPIA compliance, you may contact the Information Regulator:

The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.